Vijayalakshmi Mohankumar
Current
Freelance Corporate Trainer
Industry
Banking/Financial Services/Broking
About Vijayalakshmi Mohankumar
* Excellent Communication and Interpersonal skills
* Training and operations management professional
* Expert MS Office knowledge
* In-depth work experience in BPO/KPO
* Training and operations management professional
* Expert MS Office knowledge
* In-depth work experience in BPO/KPO
Vijayalakshmi Mohankumar ’s experience
Operations Mgr
at
Syven Global Services ( p) Ltd
, Delhi, INDIA
August 2007 – December 2008
Industry: Banking/Financial Services/Broking
Functional area: ITES / BPO / KPO / Customer Service / Operations
Identify, qualify, select, structure, and prioritize process
improvement projects that are aligned with the Operational
Excellence overarching goals Provide hands-on team
leadership and process improvement subject matter expertise
Facilitate the development, assessment and implementation
of key (business) performance measures (KPIs) Facilitate
executive briefings, progress status reporting, definition of
measures and generate project ideas Provide on-the-job
training to the business as needed as it relates to driving
process Manage the development and maintenance of protocols
and principles for the management of process improvement projects
Conduct workshops and interviews with top management staff
to identify, map and document new business
processes Preparing business process documentation and
formulate policies, manage daily operations, and planning the use
of materials and human resources Work with project teams
and conduct training to implement new business
processes Actively manage the performance of staff, ensuring
Performance and Development Plans are in place, staff receive
coaching and feedback, and any issues are confronted and
resolved Advocate, promote, and drive organisation
efficiencies through process improvement
improvement projects that are aligned with the Operational
Excellence overarching goals Provide hands-on team
leadership and process improvement subject matter expertise
Facilitate the development, assessment and implementation
of key (business) performance measures (KPIs) Facilitate
executive briefings, progress status reporting, definition of
measures and generate project ideas Provide on-the-job
training to the business as needed as it relates to driving
process Manage the development and maintenance of protocols
and principles for the management of process improvement projects
Conduct workshops and interviews with top management staff
to identify, map and document new business
processes Preparing business process documentation and
formulate policies, manage daily operations, and planning the use
of materials and human resources Work with project teams
and conduct training to implement new business
processes Actively manage the performance of staff, ensuring
Performance and Development Plans are in place, staff receive
coaching and feedback, and any issues are confronted and
resolved Advocate, promote, and drive organisation
efficiencies through process improvement
Vijayalakshmi Mohankumar ’s education
PG Diploma [Financial Management],
Institute of Management and Technology, Ghaziabad [June,2009] , Ghaziabad, INDIA
B.Sc [Computer Science, Physics and1],
Sri Venkateswara University, Tirupati, Andhra Pradesh [May,2000] , Chittoor, INDIA
MCA [Computer Application],
Ethiraj College for Women, Chennai, Tamil Nadu. [May,2003] , Chennai, INDIA
Vijayalakshmi Mohankumar ’s additional information
Interests:
Light Music Singer – T.G.S Orchestra, Chennai
(Functioning for the Poor Children and Senior Citizens’ Welfare)
Play Veena, Keyboard, Harmonium, write Poems and Drawing
Passed All India Sri Sathya Sai Balvikas Exams (Slokas, Veda Chanting, Bhajans)
Awards and achievements:
AWARDS AND RECOGNITION
BEST PERFORMANCE AWARD from CEO, Syven Global Services
BEST TRAINER from AVP, Training, OfficeTiger
SPOT RECOGNITION in training in OfficeTiger
SPOT RECOGNITION award again in OfficeTiger
COLLEGE FIRST in B.Sc
Awarded SCHOLARSHIP in B.Sc
News feed
From Vijayalakshmi Mohankumar
Please check www.syven.com to know about my present company and check
http://financial.rrd.com/wwwFinancial/Home.asp for my previous
company. You can find job openings in......more >>
http://financial.rrd.com/wwwFinancial/Home.asp for my previous
company. You can find job openings in......more >>
From Vijayalakshmi Mohankumar ’s contacts
Over 3 years experience in operations (Financial Process) on CRM
Tools. Possessing professional knowledge with adequate corporate
exposure and practical experien......more >>
Tools. Possessing professional knowledge with adequate corporate
exposure and practical experien......more >>
SOME THOUGHTS ON FASCINATION & LEADERSHIP
----------------------------------------------------- There
exists only one place to find true fascination for success and......more >>
----------------------------------------------------- There
exists only one place to find true fascination for success and......more >>
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