DESKTOP ENGINEER
at
BINA ENTERPRISES
, Mumbai, INDIA
June 2008 – August 2009
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Installing the basic OS and the supporting software as per the
guidelines of the organization.
Recording the model number of
each installed hardware component and forwarding the details to
the administrative authorities.
Attending the maintenance
calls by the users.
Informing the users about precaution
measures for some of the frequently arising system
concerns.
Created and maintained standard laptop and desktop
build procedures.
Installed safe boot secure software in
Laptops.
NETWORK SUPPORT ENGINEER at SYNTEL LTD. Through “COMNET SOLUTIONS'' , Mumbai, INDIA
September 2009 – September 2010
Served as the initial point of contact for dedicated leased line
and collocation customers reporting trouble.
Responsible for
monitoringthe “SYNTEL”network, responding to outages, and
working closely with other Network Operations Centers and
telecommunications providers to debug and diagnose network
problems.
Symantec Antivirus Corporate edition and Symantec
Endpoint protection 11.0 for large corporate customers, resolve
Virus Outbreak Issue resolution, Prepare Incident risk report.