"It takes a little courage, and a little self-control. And some grim determination, If you want to reach the goal. It takes a great deal of striving, and a firm and stern-set chin. No matter what the battle, if you really want to win, there's no easy path to glory. There is no road to fame. Life, however we may view it, Is no simple parlor game; But its prizes call for fighting, For endurance and for grit; For a rugged disposition that will not quit."
"Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan "press on" has solved and always will solve the problems of the human race."
Harleen Sabharwal ’s experience
Consultant
at
Cosmic HRS
, Chandigarh, INDIA
January 2008 – February 2009
Industry: Recruitment/Employment Firm
Functional area: Corporate Planning / Consulting
Generate and shortlist the cv’s
Fixing of appointment of employees and recruiter
Rigorous search of CV’s on Naukri and Times Jobs
Blush up and prepare the candidates for interviews
Categorizer candidates on basis of their skills and experience for appropriate industry recruitment
Administrator/Coordinator/Specialist at IRD technolgies , Chandigarh, INDIA
April 2005 – December 2007
Quality Analyst & Sales Executive (Chandigarh)
August 2005- December 2007 (total period)
Responsibilities are
• Monitoring Calls for agents
• Defining quality parameters to the agents
• Giving feedbacks to the Agent
• Preparing Daily Reports
• Managing & Monitoring overall Process quality.
• Making Plan of quality scoring on Daily / Monthly basis.
• Achieving the benchmark of quality, if not achieved finding the problem area and working on the same to achieve the target.
• Sending Daily / Monthly quality scores
• Maintaining the Error reports of Individual.
• Making training Plans for new batch & Cross training of team members
• Maintaining Process related step guides.
• Making Plans for organizing training to enhance agent’s skills.
• Maintaining ‘Training imparted data’ of all agents.
• Distribution of new process updates to Team Leads/Agents.
Sales Executive IRD Information Technology Pvt. Ltd. Panchkula, Haryana August 2005 –October 2006
Responsibilities are
• Interacting with International Clients
• Involving inbound/outbound sales process
• Build and maintain strong client relationships
• Taking care of TELEMARKETING Activities for global market
• Good in Taking Clients Calls
• Identifying Key Contacts and Generating Leads.
• Market research through web and other sources.
• Making follow up calls & Sending proposals.
• Resolution of customer Disputes.
• Meet customer Commitments
Harleen Sabharwal ’s education
B.Com [graduation],
MCM DAV College [May,2008]
, Chandigarh, INDIA
Harleen Sabharwal ’s additional information
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