Vicky Kalappa Ganesh Patrapanda
Current
Trainer Service Assurance
Education
B.Com Pursuing MBA
About Vicky Kalappa Ganesh Patrapanda
Have experience as a trainer (Product, Process and Skill Development).
• Executive with broad experience in all aspects of Customer management.
• People Management – Have good hands on experience handling big teams. (No. of people).
• Data Entry – Have good experience in managing Data entry operators and related staff in terms of handling documentation.
• Strong Inter personal and communicati
• Executive with broad experience in all aspects of Customer management.
• People Management – Have good hands on experience handling big teams. (No. of people).
• Data Entry – Have good experience in managing Data entry operators and related staff in terms of handling documentation.
• Strong Inter personal and communicati
Vicky Kalappa Ganesh Patrapanda ’s experience
Customer Ops Executive
at
Tatasky
, Bangalore
Working/Currently
Trainer - Skill Development Executive at Tatasky Ltd , Bangalore, INDIA
May 2006 – May 2010
Industry: Media/Dotcom/Entertainment
Functional area: ITES / BPO / KPO / Customer Service / Operations
Am responsible for training and development of In Store Guide,
Telecaller (Tatasky Associate),BOB (Executive to collect Bills)
and other employees with our Trade/Business Partners PAN India.
Telecaller (Tatasky Associate),BOB (Executive to collect Bills)
and other employees with our Trade/Business Partners PAN India.
Team Leader -(NonTechnical) at Bharti Teletech
, Belgaum, INDIA
June 2004 – December 2006
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Customer Service functions in the front Office pertaining to any
enquiries, request and complaint resolutions Have been handling
accounts in terms of billing with the aid of billing
packages. Solely responsible for training and certification of
the team members. Involved with business development activities
and meeting prospective clients on behalf of Bharti Infotel Ltd
(ABTS) by coordinating with different departments Responsible
for generation or replication of best practices.
enquiries, request and complaint resolutions Have been handling
accounts in terms of billing with the aid of billing
packages. Solely responsible for training and certification of
the team members. Involved with business development activities
and meeting prospective clients on behalf of Bharti Infotel Ltd
(ABTS) by coordinating with different departments Responsible
for generation or replication of best practices.
Team Leader -(NonTechnical) at Bharti Teletech
, Belgaum, INDIA
June 2004 – December 2006
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Customer Service functions in the front Office pertaining to any
enquiries, request and complaint resolutions Have been handling
accounts in terms of billing with the aid of billing
packages. Solely responsible for training and certification of
the team members. Involved with business development activities
and meeting prospective clients on behalf of Bharti Infotel Ltd
(ABTS) by coordinating with different departments Responsible
for generation or replication of best practices.
enquiries, request and complaint resolutions Have been handling
accounts in terms of billing with the aid of billing
packages. Solely responsible for training and certification of
the team members. Involved with business development activities
and meeting prospective clients on behalf of Bharti Infotel Ltd
(ABTS) by coordinating with different departments Responsible
for generation or replication of best practices.
Team Leader -(NonTechnical) at Bharti Teletech
, Belgaum, INDIA
June 2004 – December 2006
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Customer Service functions in the front Office pertaining to any
enquiries, request and complaint resolutions Have been handling
accounts in terms of billing with the aid of billing
packages. Solely responsible for training and certification of
the team members. Involved with business development activities
and meeting prospective clients on behalf of Bharti Infotel Ltd
(ABTS) by coordinating with different departments Responsible
for generation or replication of best practices.
enquiries, request and complaint resolutions Have been handling
accounts in terms of billing with the aid of billing
packages. Solely responsible for training and certification of
the team members. Involved with business development activities
and meeting prospective clients on behalf of Bharti Infotel Ltd
(ABTS) by coordinating with different departments Responsible
for generation or replication of best practices.
Vicky Kalappa Ganesh Patrapanda ’s education
B.Com [Pursuing MBA],
NSAM First Grade College Nitte,Karnataka [June,2001]
, Bangalore, INDIA
Vicky Kalappa Ganesh Patrapanda ’s additional information
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News feed
From Vicky Kalappa Ganesh Patrapanda ’s contacts
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