Administrator/Coordinator/Specialist
at
Zensar Technologies Ltd
, Pune, INDIA
February 2008 – Currently Working
Industry: IT-Software/Software Services
Functional area: HR / Administration / IR
Plan, develop and implement strategy for training.
Maintain
appropriate system for measuring necessary aspects of
training and development.
Monitor, measure and report on
staff training and development
plans and achievements within
agreed formats and timescales.
Establish appropriate systems
for measuring development of training
Produce organizational
strategy and plans to meet training and
development
needs.
Manage training delivery, measurement and follow-up
as required.
Design training courses and programs necessary
to meet training
needs or manage this activity via external
providers.
Manage and control departmental expenditure
within agreed
budgets.
Liaison with external training and
accreditation bodies, agencies
and providers necessary to
deliver required training to appropriate
standards.
Take
up required action to maintain discipline in the
department.
Plan and deliver training courses personally
wherever necessary.
Finalize venue for trainings to be
conducted within the organization.
Recruit, manage and
develop direct reporting staff.
Raising requisitions for
training related requirements.
Monitor and report on
activities costs, performance as required.
Develop self and
maintain knowledge in relevant fields at all time.
Evaluate
training effectiveness along with respective HOD’s.
Ensure
optimum utilization of trainers as per their potential and job
description
Professional (e.g. Engg., IT Developer, Marketing Executive etc. at Zinifi Software Solutions , Kolkata, INDIA
October 2007 – January 2008
Was responsible for designing and coding of the Support Manager
which registers new case, modifies an existing case and sets
privileges depending upon the user logged on
Administrator/Coordinator/Specialist at Tech Mahindra Ltd , Pune, INDIA
October 2005 – June 2007
Exposure to work in all the phases of the Software development
life cycle.
Client Management
Professional (e.g. Engg., IT Developer, Marketing Executive etc. at DPS Technologies Pvt Ltd , Kolkata, INDIA
January 2005 – September 2005
Designing and developing the user interface in ASP.NET
(C#)
Writing Functions and Stored Procedures in SQL Server 2K
(T-SQL)
Act as a central coordination point for various support
activities on PRM.
Other activities -
Provide second line
support for ECRM including handling faults raised by users and
carrying out various proactive maintenance activities, to
minimize fault levels.
Liaison with the Concio support group
and help desk to determine nature of fault, fault resolution,
etc.
Reducing the large number of outstanding faults when the
project was initially taken over
Professional (e.g. Engg., IT Developer, Marketing Executive etc. at iNavigators Pvt Ltd , Kolkata, INDIA
August 2003 – November 2004
Designing and development of the User Interface.
Played a major
role in implementing the SCM System of Borosil Glass Works Ltd.
It helped Borosil to increase efficiency in sales by developing
precise logistics planning for just-in-time deliveries and to
generate replenishment orders by using defined warehouse
requirements.