Siva Arun Kiran
Current
Service Assurance
Education
B.Com
Industry
Courier/Transportation/Freight
About Siva Arun Kiran
I am cool guy who belives in hard working and dedication towards his work with self satisfaction towards my work .
In free times i luv to chat , listen to music and lots of other stuff ..
In free times i luv to chat , listen to music and lots of other stuff ..
Siva Arun Kiran ’s experience
QA/ QC Mgr
at
Fedex Express
, Hyderabad, INDIA
July 2011 – Currently Working
Industry: Courier/Transportation/Freight
Functional area: Purchase / Logistics / Supply Chain
Identifying process orientation with experience of mapping &
re-engineering process flows Analyzing with analytical
skills including complex qualitative/ quantitative/root
cause/trend analysis Collating/manipulating & presenting
complex data in meaningful formats with numerical & statistical
ability Understanding of the logistics business including
network, services, key processes &
inter-dependencies Participating in process improvement
initiatives Focusing on Quality with a good understanding of
quality methodologies Analyzing service related issues,
including full root cause and trend analysis. Using system
and operational knowledge to extract and research data, as needed
involving subject matter experts within Operations and other
functions/countries, to correctly identify all impacting factors
and actions needed Developing reports that accurately
summaries results and corrective actions needed (overages,
damaged shipments, missed service commitments etc Conducting
internal audits of assigned operational areas in accordance with
defined audit criteria and standards. Developing accurate
and timely summaries of audit results, including proposals
regarding corrective actions needed. Acting as a focal point
for service assurance related questions, providing coaching and
support when needed
re-engineering process flows Analyzing with analytical
skills including complex qualitative/ quantitative/root
cause/trend analysis Collating/manipulating & presenting
complex data in meaningful formats with numerical & statistical
ability Understanding of the logistics business including
network, services, key processes &
inter-dependencies Participating in process improvement
initiatives Focusing on Quality with a good understanding of
quality methodologies Analyzing service related issues,
including full root cause and trend analysis. Using system
and operational knowledge to extract and research data, as needed
involving subject matter experts within Operations and other
functions/countries, to correctly identify all impacting factors
and actions needed Developing reports that accurately
summaries results and corrective actions needed (overages,
damaged shipments, missed service commitments etc Conducting
internal audits of assigned operational areas in accordance with
defined audit criteria and standards. Developing accurate
and timely summaries of audit results, including proposals
regarding corrective actions needed. Acting as a focal point
for service assurance related questions, providing coaching and
support when needed
Team Leader-QA/ QC at AEGIS , Hyderabad, INDIA
April 2006 – February 2010
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Call audits and timely feedbacks.
•
Week on week Quality analysis and TNA. •
Coordinating with operations and Training team to arrange
refresher trainings based on weekly TNI. •
Preparation of weekly and Monthly dashboards of the quality
scores of individual teams and of the process. •
Attending on weekly review meetings with the client about the
performance of the site and setting targets •
Preparing Action P
Week on week Quality analysis and TNA. •
Coordinating with operations and Training team to arrange
refresher trainings based on weekly TNI. •
Preparation of weekly and Monthly dashboards of the quality
scores of individual teams and of the process. •
Attending on weekly review meetings with the client about the
performance of the site and setting targets •
Preparing Action P
Siva Arun Kiran ’s education
B.Com,
PERIYAR UNIVERSITY [March,2009]
, Chennai, INDIA
Siva Arun Kiran ’s additional information
Interests:
Listening to music.
Chatting with friends.
Learning new things related to process betterments like learning abt lean , 7 QC tools etc
Awards and achievements:
Bagged the Best Quality Analyst (overall) award in the monthly Rewards & Recognitions for 15 months
Part of Corporate Quality Team doing Analysis and projects using 7 QC Tools.
Got selected for AEGIS certified Quality Auditor program and got CERTIFIED
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