Associate/ Sr. Associate -(NonTechnical) at
Mphasis BPO, Bangalore, INDIA
February 2008 – June 2010
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Management Information systems – MIS
• Generate relevant
client and management MIS reports on a daily / weekly / monthly
basis using process Command Centre and Nortel Software
Application tool that captures agent & unit level performance
related data
• Preparation and interpretation of MIS reports
adhering to the process SLA’s and thereby providing inputs on
effective improvement
• Timely Updating and publishing
dashboards along with reviewed client reports