Santosh Kiran Kumar
Current
BPO
Industry
BPO/ITES/CRM/Transcription
About Santosh Kiran Kumar
splendidly cheerful character, frank in nature thoughtful odd fellow. Believe in true friendship,
simplicity, confidence, hard / smart way of working & eternal love
simplicity, confidence, hard / smart way of working & eternal love
Santosh Kiran Kumar ’s experience
Associate/ Sr. Associate -(NonTechnical) at
Mphasis BPO, Bangalore, INDIA
February 2008 – June 2010
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Management Information systems – MIS
• Generate relevant
client and management MIS reports on a daily / weekly / monthly
basis using process Command Centre and Nortel Software
Application tool that captures agent & unit level performance
related data • Preparation and interpretation of MIS reports
adhering to the process SLA’s and thereby providing inputs on
effective improvement • Timely Updating and publishing
dashboards along with reviewed client reports
client and management MIS reports on a daily / weekly / monthly
basis using process Command Centre and Nortel Software
Application tool that captures agent & unit level performance
related data • Preparation and interpretation of MIS reports
adhering to the process SLA’s and thereby providing inputs on
effective improvement • Timely Updating and publishing
dashboards along with reviewed client reports
Santosh Kiran Kumar ’s education
Graduation [Graduation],
Bangalore university, Bangalore [Currently,Studying] , Bangalore, INDIA
Santosh Kiran Kumar ’s additional information
Interests:
Motor sports, Traveling, interest in learning latest technology, photography(amateur), love to play Guitar but I dont know to play, great bath room singer listening to pleasant music "yoo yoo", like long drive when raining and on sunny day!!
News most liked by Santosh Kiran Kumar friends
Arunachal Pradesh chief minister Dorjee Khandu is not the only leader to have met a tragic end in an air crash. Here are some of the others:...more>>
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From Santosh Kiran Kumar ’s contacts
H1N1 is a mutated virus which has spread rapidly. There are reports
that one of the people in the family is affected, and the rest of the
people in the same family are ......more >>
that one of the people in the family is affected, and the rest of the
people in the same family are ......more >>
Will update you as and when the opening are available......more >>
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