Sd Suresh Kumar Damodaran
Current
Financial Consultant
Education
MBA... Marketing & Human Resource
Industry
Banking/Financial Services/Broking
About Sd Suresh Kumar Damodaran
Summary - Manager - MBA with 10 years of International Experience
My educational background is MBA specializing in Marketing & Human Resource Management from the University of Madras.I had taken a break to pursue education - Bank Management to enhance my career further since March 2008. With experience in a wide range of roles including project management, people management, business transitions, process integrations, continuous process improvement, and most recently leading a large outsouring.
My educational background is MBA specializing in Marketing & Human Resource Management from the University of Madras.I had taken a break to pursue education - Bank Management to enhance my career further since March 2008. With experience in a wide range of roles including project management, people management, business transitions, process integrations, continuous process improvement, and most recently leading a large outsouring.
Sd Suresh Kumar Damodaran ’s experience
Product Manager/Project Manager/Manager/Supervisor/Team Leader
at
Eaton Technologies
, Pune, INDIA
April 2006 – February 2008
Industry: Banking/Financial Services/Broking
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Transitioned complete OTC – Order to Cash Process
(knowledge transfer on Collections, Credit, Customer Service,
Billing, Accounts Receivable and Legal process for the entire
Division). • Handled Transition from the initial stages to
the stabilization stage, which includes creating end-to-end
Process Mapping and Procedure Manuals of “As-Is and To-Be
scenarios” and have them validated by the onshore
operations. • Interact with the Finance Controller & other key
positions to articulate client needs. • Handled rigorous
Transition planning which includes developing detailed Transition
Plans with milestone; planning of Transition Costing and
execution to ensure savings, based on High Level Transition costs
prepared during Solution Design Phase; identifying stakeholders,
training methodology; identifying risks, and deliver to SLA. •
Handled complete Operations for the Division, Setting Metrics,
Transition Deep Dive Reports, and Customer Service operations –
Technical and non Technical, monitoring C Sat Scores, Seat
utilization plan, Attrition management and continuous process
improvement. • Providing solutions to Credit, Collections,
Billing and Order Entry Department on its Operations. •
Reviewing and holding high-level escalation with various
departments / Team Leaders & Asst Managers to ensure that Targets
are met. • Conduct regular meetings and review sessions to
ensure all concerned parties are informed. • Preparing
Dashboards and reviewing it SLA's month on month with Finance
Controller. • Support in process expansion, staffing and new
hire training for all Departments. • Laid down Standard
Operating Procedures for the Operations & working on continuous
improvement. • Periodic reviewing accounts with different
Operations Team Leaders and handling all high level escalations
with team of Assistant Managers & Team Leaders. • Handled
Business Continuity Plan for the Process; complying with Sarbanes
Oxley requirement & resolving customer complaints. • Handled
HR related work and appraisals for the employees; career
development of its employees. • Leadership Skills - Having
strong Planning and Organizational skills, Confident and eloquent
in written and oral communication, analytical Skills, self
motivated, focused on Quality, Target Oriented, High on
Integrity, Crisis and conflict management, Decision Making, High
follow up skills, Good People Management skills, Enthusiastic,
Outstanding negotiation and persuasion skills, Proactive, Ability
to handle stress, Take initiative, Team Player, Capable of
leading large teams, Ability to delegate responsibility,
Comfortable at working with numbers, Cooperative, Excellent
rapport building skills, Ability to drive results and sharing
Best Practices.
(knowledge transfer on Collections, Credit, Customer Service,
Billing, Accounts Receivable and Legal process for the entire
Division). • Handled Transition from the initial stages to
the stabilization stage, which includes creating end-to-end
Process Mapping and Procedure Manuals of “As-Is and To-Be
scenarios” and have them validated by the onshore
operations. • Interact with the Finance Controller & other key
positions to articulate client needs. • Handled rigorous
Transition planning which includes developing detailed Transition
Plans with milestone; planning of Transition Costing and
execution to ensure savings, based on High Level Transition costs
prepared during Solution Design Phase; identifying stakeholders,
training methodology; identifying risks, and deliver to SLA. •
Handled complete Operations for the Division, Setting Metrics,
Transition Deep Dive Reports, and Customer Service operations –
Technical and non Technical, monitoring C Sat Scores, Seat
utilization plan, Attrition management and continuous process
improvement. • Providing solutions to Credit, Collections,
Billing and Order Entry Department on its Operations. •
Reviewing and holding high-level escalation with various
departments / Team Leaders & Asst Managers to ensure that Targets
are met. • Conduct regular meetings and review sessions to
ensure all concerned parties are informed. • Preparing
Dashboards and reviewing it SLA's month on month with Finance
Controller. • Support in process expansion, staffing and new
hire training for all Departments. • Laid down Standard
Operating Procedures for the Operations & working on continuous
improvement. • Periodic reviewing accounts with different
Operations Team Leaders and handling all high level escalations
with team of Assistant Managers & Team Leaders. • Handled
Business Continuity Plan for the Process; complying with Sarbanes
Oxley requirement & resolving customer complaints. • Handled
HR related work and appraisals for the employees; career
development of its employees. • Leadership Skills - Having
strong Planning and Organizational skills, Confident and eloquent
in written and oral communication, analytical Skills, self
motivated, focused on Quality, Target Oriented, High on
Integrity, Crisis and conflict management, Decision Making, High
follow up skills, Good People Management skills, Enthusiastic,
Outstanding negotiation and persuasion skills, Proactive, Ability
to handle stress, Take initiative, Team Player, Capable of
leading large teams, Ability to delegate responsibility,
Comfortable at working with numbers, Cooperative, Excellent
rapport building skills, Ability to drive results and sharing
Best Practices.
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Accenture Services , Chennai, INDIA
November 2004 – April 2006
• Transitioned completed knowledge transfer on Order to Cash
Process (Commercial & Consumer) for all Australia & New Zealand
Business Units – Pre & Post Transition. • Defined roles and
responsibilities, implemented Standard Operating Procedures for
the Operations team. SPOC for Business Continuity Plan for the
entire Business Units. • Setting Targets aiming in reducing
Debt and DSO with help of Top Management and Supervising a team
of 26 FTE comprises of three Business units. • Supervised
Super Users and served as Transition Manager in New Zealand
Project. Handling Sarbanes Oxley for the entire Business Unit.
Meeting SLA's and preparing MIS Report for the Process. •
Identified and escalated issues related to KT, preparing Deep
Dive Reports for OTC operations. • Supporting Six Sigma
Project as Domain Expert in Collections - Reducing 180 days
Project. • Handling appraisal of Team members and developing
Future Leaders.
Process (Commercial & Consumer) for all Australia & New Zealand
Business Units – Pre & Post Transition. • Defined roles and
responsibilities, implemented Standard Operating Procedures for
the Operations team. SPOC for Business Continuity Plan for the
entire Business Units. • Setting Targets aiming in reducing
Debt and DSO with help of Top Management and Supervising a team
of 26 FTE comprises of three Business units. • Supervised
Super Users and served as Transition Manager in New Zealand
Project. Handling Sarbanes Oxley for the entire Business Unit.
Meeting SLA's and preparing MIS Report for the Process. •
Identified and escalated issues related to KT, preparing Deep
Dive Reports for OTC operations. • Supporting Six Sigma
Project as Domain Expert in Collections - Reducing 180 days
Project. • Handling appraisal of Team members and developing
Future Leaders.
Product Manager/Project Manager/Manager/Supervisor/Team Leader at HCL BPO Services , INDIA
March 2004 – November 2004
• Transitioned Order to Cash Process of Commercial & Consumer
process- Houston, Texas. • Worked on SAP - A/R Module for the
Process & SIMS Mainframe for the Billing Process. Prepared
Transition Deep Dive Reports and presented to the Clients.
Implemented Transition Guidelines and took care of the Process
based on its requirements. • Training and development of its
staff. Reviewing accounts and monitoring calls. • Setting
Operation Targets to meet SLA's month on month and Reporting
metrics update (A/R Current, 90+ Receivables) to meet DSO &
SLA's. Handled team of 14 FTE's & reporting to Operations Manager
on daily basis. • Conducting staff meetings & analyzing weekly
collections reports. • Analyzing results and identifying
deviation against goals & preparing Dashboard Report review for
Senior Management
process- Houston, Texas. • Worked on SAP - A/R Module for the
Process & SIMS Mainframe for the Billing Process. Prepared
Transition Deep Dive Reports and presented to the Clients.
Implemented Transition Guidelines and took care of the Process
based on its requirements. • Training and development of its
staff. Reviewing accounts and monitoring calls. • Setting
Operation Targets to meet SLA's month on month and Reporting
metrics update (A/R Current, 90+ Receivables) to meet DSO &
SLA's. Handled team of 14 FTE's & reporting to Operations Manager
on daily basis. • Conducting staff meetings & analyzing weekly
collections reports. • Analyzing results and identifying
deviation against goals & preparing Dashboard Report review for
Senior Management
Product Manager/Project Manager/Manager/Supervisor/Team Leader at GE Capital International Services , Gurgaon, INDIA
January 2001 – March 2004
• Worked in Credit Card process 2-7 Buckets, Skip Tracing,
Dipping, Customer Service operations for Private Label Credit
Cards. • Had coached & counseled team members on various
issues relating to operations as Process Developer. •
Transitioned consumer Collection Process in Hyderabad. • As
Subject Matter Expert - Trained 6 batch's (14 FTE's) in consumer
collections process • Handled Commercial Collections 13
Million Portfolio and achieved Targets. • Preparing
Dashboards for the entire Portfolio in Consumer and Commercial
Collections.
Dipping, Customer Service operations for Private Label Credit
Cards. • Had coached & counseled team members on various
issues relating to operations as Process Developer. •
Transitioned consumer Collection Process in Hyderabad. • As
Subject Matter Expert - Trained 6 batch's (14 FTE's) in consumer
collections process • Handled Commercial Collections 13
Million Portfolio and achieved Targets. • Preparing
Dashboards for the entire Portfolio in Consumer and Commercial
Collections.
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Tele Tell Information Services , Chennai, INDIA
January 1998 – December 2000
• Handled Agencies Tele-Marketing of major Credit Cards
•
Generating MIS Reports and Reporting to Vice President on daily
basis. • Recruiting & Training staff for Customer Relations
Department.
Generating MIS Reports and Reporting to Vice President on daily
basis. • Recruiting & Training staff for Customer Relations
Department.
Sd Suresh Kumar Damodaran ’s education
MBA Marketing & HR [Marketing & Human Resource],
Vaishav School of Management, Chennai [August,1998]
, Chennai, INDIA
B.A [Costing, Accounting, Economincs],
Vaishnav College, Chennai [July,1996] , Chennai, INDIA
PG Diploma [Bank Management, Operations & Accounting],
Pondicherry University [Currently,Studying] , Chennai, INDIA
Diploma [Unix, C, C++, Java, Shell Scripting],
Informatics Computer Institute [July,1997] , Chennai, INDIA
Sd Suresh Kumar Damodaran ’s additional information
Awards and achievements:
Awarded for Best Manager in Floor - Eaton Technologies - Sept 2007. Awarded by CEO Sandy Cutler for the Best Team Performance in Eaton Technologies, Year 2006 -07. E Star Award - Best Manager in Eaton Hydraulics, Year 2007. Awarded for Best Team Player - Accenture Services Pvt Ltd - Year 1996.
News feed
From Sd Suresh Kumar Damodaran
Summary - Manager - MBA with 10 years of International
Experience My educational background is MBA specializing in
Marketing & Human Resource Management from the Unive......more >>
Experience My educational background is MBA specializing in
Marketing & Human Resource Management from the Unive......more >>
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