Ravi Shankar Nakkina
Current
Process Associate
Education
MBA/PGDM HRM
Industry
BPO/ITES/CRM/Transcription
About Ravi Shankar Nakkina
Cool and Easy going Guy
Ravi Shankar Nakkina ’s experience
Customer Solutions Representative at
Hewlett Packard(HP), Chennai, INDIA
March 2008 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
-Amending the contracts within TAT and meet accuracy levels by
using the SAP tool. -Adjustments of invoices -Exceeding
customer expectations consistently in transaction processing and
service
using the SAP tool. -Adjustments of invoices -Exceeding
customer expectations consistently in transaction processing and
service
Customer Support Exxutive at Reliance BPO , Chennai, INDIA
August 2006 – October 2007
Solving the issues of the customer’s queries with in the Turn
around Time to achieve the service levels more than 90% and give
delightful customer service.
around Time to achieve the service levels more than 90% and give
delightful customer service.
Ravi Shankar Nakkina ’s education
MBA/PGDM [HRM],
Pondichery University [Currently,Studying]
, Chennai, INDIA
B.Sc [Electronics],
Kkatiya Univesity [April,2006] , Khammam, INDIA
Ravi Shankar Nakkina ’s additional information
Interests:
Human Resourse Management
Websites:
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