Nitin Singh
Current
Billing & Revenue Assurance
Education
MBA/PGDM Finance
Industry
Telcom/ISP
About Nitin Singh
• A result oriented professional with over 9 years of exposure in Financial Services, BPO and Telecom industry.
• Strong commercial orientation and ability to conceptualize and think through multi-faceted problems, combined with the ability to deliver results. Have the intuition and anticipation to take action early and decisively.
• Proven track record of developing procedures, operational policies, planning & implementing effective controls to reduce revenue leakage.
• Proven track record of using six sigma methodologies for improving process effectiveness.
• Excellent written, communication, inter personal, liaison and problem solving skills with the ability to understand complex data, derive fact-based conclusions and communicate these conclusions clearly and persuasively.
• Strong commercial orientation and ability to conceptualize and think through multi-faceted problems, combined with the ability to deliver results. Have the intuition and anticipation to take action early and decisively.
• Proven track record of developing procedures, operational policies, planning & implementing effective controls to reduce revenue leakage.
• Proven track record of using six sigma methodologies for improving process effectiveness.
• Excellent written, communication, inter personal, liaison and problem solving skills with the ability to understand complex data, derive fact-based conclusions and communicate these conclusions clearly and persuasively.
Nitin Singh ’s experience
Product Manager/Project Manager/Manager/Supervisor/Team Leader
at
Emirates Integrated Telecom Co.
, Dubai, UAE
December 2006 – Currently Working
Industry: Telcom/ISP
Functional area: Accounts / Finance / Tax / CS / Audit
Accomplishments
• Developed a system for monitoring the
utilization of prepaid carrier against the assigned credit
limits. • Designed and implemented processes for Interconnect
Billing, collections and settlements vertical. • Achieving
monthly collections of more than $20 Millions from over 100
national and international telecom
operators. Responsibilities • Account management of
international/national operators wrt billing and
settlements. • Monitoring configuration of carriers, rate
plans and routes in interconnect billing system
(Icon-x). • Reviewing pre billing checks and approving invoice
generation for interconnect carriers. • Reviewing health
checks of billing-financial interface and ensuring correct
revenue/expense booking. • Verification and timely payments of
carrier invoices and Interacting with carriers for Settlements
and collection follow ups and dispute resolution. • Daily
usage monitoring of prepaid carriers vis a vis assigned credit
limits and collection follow up. • Invoicing for IPLC/DLC and
satellite broadcasting services. • Review of billing KPIs
through dashboards such as Invoicing timeliness, Aging, Daily
sales out standings, Age of collections, Bad Debt provisioning,
payment timeliness etc. • Generating various Management and
regulatory compliance reports. • Participate in the product
development process by ensuring implementation in production
system, production of invoice preliminaries trials.
utilization of prepaid carrier against the assigned credit
limits. • Designed and implemented processes for Interconnect
Billing, collections and settlements vertical. • Achieving
monthly collections of more than $20 Millions from over 100
national and international telecom
operators. Responsibilities • Account management of
international/national operators wrt billing and
settlements. • Monitoring configuration of carriers, rate
plans and routes in interconnect billing system
(Icon-x). • Reviewing pre billing checks and approving invoice
generation for interconnect carriers. • Reviewing health
checks of billing-financial interface and ensuring correct
revenue/expense booking. • Verification and timely payments of
carrier invoices and Interacting with carriers for Settlements
and collection follow ups and dispute resolution. • Daily
usage monitoring of prepaid carriers vis a vis assigned credit
limits and collection follow up. • Invoicing for IPLC/DLC and
satellite broadcasting services. • Review of billing KPIs
through dashboards such as Invoicing timeliness, Aging, Daily
sales out standings, Age of collections, Bad Debt provisioning,
payment timeliness etc. • Generating various Management and
regulatory compliance reports. • Participate in the product
development process by ensuring implementation in production
system, production of invoice preliminaries trials.
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Bharti Airtel Limited , Delhi, INDIA
July 2003 – December 2006
Accomplishments
• Conceptualised and implemented a workflow
for tracking requests for new routes and codes configuration.
Workflow is accessed by various departments
(RA-Switch-Mediation-Billing OSS etc) who have roles in such
configurations. These departments can act upon and update each
request assigned to their role till the time it is completed. It
helped in timely tracking of all request and improved efficiency
and helped in bringing down the lead time of
implementation. • Automated the process for monitoring credit
limit utilization of prepaid carrier as a part of six sigma green
belt project. Project was successfully completed and was selected
among the top 5 projects in the units for 2004. • Achieved
month on month billing readiness for NLD and ILD service on 2nd
working day and controlled variance level of CDR count between
switch and billing at less than
0.005% Responsibilities • Process owner of RA for
Interconnect voice and data services. Supervising a team of four
executives. • Reviewing various RA reconciliations (CDR count
across switch-mediation-billing, traffic reconciliation between
Network in and Network Out) to ensure completeness of
interconnect billing data. • Reviewing verification of
mediation tables and filtration rules to ensure that switch CDRs
are correctly translated and transferred to
billing. • Reviewing verification of billing system tables
such as POI TGNO tables, CNP Matrix tables, tariff plan tables
etc to ensure accuracy of rating. • Reviewing reject reports
and providing inputs for clearing of rejected
CDRs. • Reviewing pre run billing checks to ensure timely
completeness and accuracy of billing data. • Checking Least
Cost Routing implementation to ensure minimum access charges are
paid for International and National calls. • Checking
reconciliation of active circuits across Network-Metasolv
(provisioning system)-OPMS and Billing to ensure that all data
circuits are billed. • Reviewing of monthly activation and
deactivation reconciliation to find out Activated, Billed and to
be billed circuits. • Checking of PO details with respect to
billing parameters and approving leased line Purchase
orders. • Liasioning with internal and external auditors and
ensuring compliance. Follow-up and closure of all audit
points. • Supervised verification payment and dispute handling
for BSNL ADC and IUC bills as an additional
assignment. • Handled Invoicing, Collection, payments and
settlements of international carriers. • Monthly management
reporting wrt to Collections, Aging, bad debts, MAPA
etc. • Daily Monitoring of utilization against the assigned
credit limits and sending reminders for
payments. • Suspension/reactivation in case of over
utilization. • Training and knowledge sharing across Revenue
Assurance and other Functions. • Ensuring team motivation
levels are high and a friendly and supportive work culture is
maintained. • Imparting process as well as system training to
improve efficiency. • Delegating work with responsibility and
ensuring completion through timely review. • Appraising
performance and seeking and providing regular constructive
feedbacks for improvements.
for tracking requests for new routes and codes configuration.
Workflow is accessed by various departments
(RA-Switch-Mediation-Billing OSS etc) who have roles in such
configurations. These departments can act upon and update each
request assigned to their role till the time it is completed. It
helped in timely tracking of all request and improved efficiency
and helped in bringing down the lead time of
implementation. • Automated the process for monitoring credit
limit utilization of prepaid carrier as a part of six sigma green
belt project. Project was successfully completed and was selected
among the top 5 projects in the units for 2004. • Achieved
month on month billing readiness for NLD and ILD service on 2nd
working day and controlled variance level of CDR count between
switch and billing at less than
0.005% Responsibilities • Process owner of RA for
Interconnect voice and data services. Supervising a team of four
executives. • Reviewing various RA reconciliations (CDR count
across switch-mediation-billing, traffic reconciliation between
Network in and Network Out) to ensure completeness of
interconnect billing data. • Reviewing verification of
mediation tables and filtration rules to ensure that switch CDRs
are correctly translated and transferred to
billing. • Reviewing verification of billing system tables
such as POI TGNO tables, CNP Matrix tables, tariff plan tables
etc to ensure accuracy of rating. • Reviewing reject reports
and providing inputs for clearing of rejected
CDRs. • Reviewing pre run billing checks to ensure timely
completeness and accuracy of billing data. • Checking Least
Cost Routing implementation to ensure minimum access charges are
paid for International and National calls. • Checking
reconciliation of active circuits across Network-Metasolv
(provisioning system)-OPMS and Billing to ensure that all data
circuits are billed. • Reviewing of monthly activation and
deactivation reconciliation to find out Activated, Billed and to
be billed circuits. • Checking of PO details with respect to
billing parameters and approving leased line Purchase
orders. • Liasioning with internal and external auditors and
ensuring compliance. Follow-up and closure of all audit
points. • Supervised verification payment and dispute handling
for BSNL ADC and IUC bills as an additional
assignment. • Handled Invoicing, Collection, payments and
settlements of international carriers. • Monthly management
reporting wrt to Collections, Aging, bad debts, MAPA
etc. • Daily Monitoring of utilization against the assigned
credit limits and sending reminders for
payments. • Suspension/reactivation in case of over
utilization. • Training and knowledge sharing across Revenue
Assurance and other Functions. • Ensuring team motivation
levels are high and a friendly and supportive work culture is
maintained. • Imparting process as well as system training to
improve efficiency. • Delegating work with responsibility and
ensuring completion through timely review. • Appraising
performance and seeking and providing regular constructive
feedbacks for improvements.
Administrator/Coordinator/Specialist at EXL-Services INDIA PVT. LTD , Noida, INDIA
November 2000 – July 2003
• Suspense Accounts Research and Clearing Process of a large US
insurance co. • Researching and clearing outstanding entries
in claim disbursement accounts. Application of Premium and loan
repayment in group policies. • Reconciliation of payments with
group policies. • Assisting in Supervision of a team of 9
Customer Care Executive • Preparation of MIS report (daily
productivity, Incentives, SLA tracking) and taking process
improvement initiatives.
insurance co. • Researching and clearing outstanding entries
in claim disbursement accounts. Application of Premium and loan
repayment in group policies. • Reconciliation of payments with
group policies. • Assisting in Supervision of a team of 9
Customer Care Executive • Preparation of MIS report (daily
productivity, Incentives, SLA tracking) and taking process
improvement initiatives.
Nitin Singh ’s education
MBA/PGDM [Finance],
Garden City College, Bangalore [July,1999]
, Bangalore, INDIA
B.Com,
university of allahabad [July,1997] , Allahabad, INDIA
Nitin Singh ’s additional information
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From Nitin Singh ’s contacts
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