N.b. Singh
Current
Hyderabad
Education
Exec. MBA Electronics Engineering
N.b. Singh ’s experience
Technical PM
at
Yash
, Hyderabad
April Working
*Business Development,Alliance Management, Strategic Account
Management, People Management & Process Management . *Work
closely with our worldwide Sales Teams on new and prospective
accounts.Author RFP responses/proposals and CoE
collaterals. *Expand Yash's Offshore CoE(Interwoven)by
Recruiting,Training & mentoring developers and consultants
keeping a healthy team pipeline ensuring offshore delivery across
multiple projects. *Design & develop Business Solutions for
addressing client's Portal, Workflow and Content+Document
Management(ECM) needs. *Identifying and promoting content and
asset management best practises optimizing infrastructure to
store, access & manage a full spectrum of digital information
through Strategic Consulting in ongoing
projects. *Architecting content strategies for enterprises
,enhancing exisiting applications or integrating them with third
party tools including Open source solutions .
Management, People Management & Process Management . *Work
closely with our worldwide Sales Teams on new and prospective
accounts.Author RFP responses/proposals and CoE
collaterals. *Expand Yash's Offshore CoE(Interwoven)by
Recruiting,Training & mentoring developers and consultants
keeping a healthy team pipeline ensuring offshore delivery across
multiple projects. *Design & develop Business Solutions for
addressing client's Portal, Workflow and Content+Document
Management(ECM) needs. *Identifying and promoting content and
asset management best practises optimizing infrastructure to
store, access & manage a full spectrum of digital information
through Strategic Consulting in ongoing
projects. *Architecting content strategies for enterprises
,enhancing exisiting applications or integrating them with third
party tools including Open source solutions .
Manager-Technical Operations at Interwoven , Bangalore
June 2007
• Point of contact for all operational needs of the Technical
Support Team providing superior technical support and service to
the Interwoven's customer base. • Interface with the field,
sales and service organizations and directly with the customer
base on critical escalations and call resolution. • Manage
and develop the support teams, including hiring, professional
development and proactive project work • Design, develop,
and implement processes, systems, and technology to support and
enhance the technical support function, including workflow,
incident management, and telephony . • Provide regular
reports for management that measure the effectiveness of the
technical support function . •Gathering requirements,
evaluate tools, and making recommendations for the team ensuring
that the team has appropriate tools and knowledgebase to
effectively support our worldwide customer base .
Support Team providing superior technical support and service to
the Interwoven's customer base. • Interface with the field,
sales and service organizations and directly with the customer
base on critical escalations and call resolution. • Manage
and develop the support teams, including hiring, professional
development and proactive project work • Design, develop,
and implement processes, systems, and technology to support and
enhance the technical support function, including workflow,
incident management, and telephony . • Provide regular
reports for management that measure the effectiveness of the
technical support function . •Gathering requirements,
evaluate tools, and making recommendations for the team ensuring
that the team has appropriate tools and knowledgebase to
effectively support our worldwide customer base .
Technical Lead-ECM at Interwoven , Bangalore
April 2006
As part of the ServerDev team was responsible for supporting and
managing escalations for Interwoven's ECM suite helping customers
in their Planning, Installation, Upgrading, Migration, Backup of
Teamsite,OpenDeploy, MetaTagger,Mediabin products . *Track
support incidents and provide trend analysis.Arrange sessions to
share knowledge on technical/soft-skill areas . *Monitor and
maintain customer satisfaction levels. Coordinate resolution of
hot issues/escalations. Recognize the problems; gather necessary
resources, lead solutions discussions, coordinate implementation
of best solution. *Manage work hour schedules, phone
schedules, training schedules, etc. and ensure enough coverage
in-house exists on a daily basis. *Mentor Engineers
technically and “socially.” Help develop and maintain the
Interwoven culture.
managing escalations for Interwoven's ECM suite helping customers
in their Planning, Installation, Upgrading, Migration, Backup of
Teamsite,OpenDeploy, MetaTagger,Mediabin products . *Track
support incidents and provide trend analysis.Arrange sessions to
share knowledge on technical/soft-skill areas . *Monitor and
maintain customer satisfaction levels. Coordinate resolution of
hot issues/escalations. Recognize the problems; gather necessary
resources, lead solutions discussions, coordinate implementation
of best solution. *Manage work hour schedules, phone
schedules, training schedules, etc. and ensure enough coverage
in-house exists on a daily basis. *Mentor Engineers
technically and “socially.” Help develop and maintain the
Interwoven culture.
N.b. Singh ’s education
Exec. MBA [Electronics Engineering],
IIMc [2000/May]
, Calcutta
N.b. Singh ’s additional information
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