Mukesh R Tripathi
Current
HR Executive at Hexaware Tech...
Education
MBA/PGDM Human Resource
Industry
IT-Software/Software Services
About Mukesh R Tripathi
Aim
To work with an esteemed organization in which I can apply my experience & expertise in the HR function and enjoy my growth along with the company’s growth.
About Me
Young and enthusiastic with exposure in all Human Resource functions. I started my career as a Sales Executive in Reliance Web world and am currently working as a Human resource executive taking care of HR activities for employees based in North America. Every job was a learning experience of understanding and knowing people well, which was probably wherein the interest of my Human Resources started. With a learning attitude have VISION to ahead and set example for others in my FIELD.
To work with an esteemed organization in which I can apply my experience & expertise in the HR function and enjoy my growth along with the company’s growth.
About Me
Young and enthusiastic with exposure in all Human Resource functions. I started my career as a Sales Executive in Reliance Web world and am currently working as a Human resource executive taking care of HR activities for employees based in North America. Every job was a learning experience of understanding and knowing people well, which was probably wherein the interest of my Human Resources started. With a learning attitude have VISION to ahead and set example for others in my FIELD.
Mukesh R Tripathi ’s experience
HR Executive North America
at
Hexaware Technologies LTD
, Mumbai, INDIA
July 2007 – Currently Working
Industry: IT-Software/Software Services
Functional area: HR / Administration / IR
Job Description:
Taking care of North America, Mexico, Canada
and APAC region for all HR activities like - A. On-boarding
New Hires: • Generating Employee ID (PeopleSoft HRMS
8.0) • Creating Personal File and updating personal details of
the employee in PS HRMS. • Completing joining formalities of
new Hires • Conducting HR induction of new
Hires • Informing Payroll of all new hires • Informing
Technology team for Email ID creation B. Background
Verification: • Conducting background verification of
employees by Co-coordinating with the Verification
agency • Using the E-Verification tool to confirm
authorization to work in US for employees who join the state of
TX and AZ • Maintaining the verification reports C.
Payroll: • Giving inputs to Payroll team on terminations,
transfers, Leave. • Informing Payroll about all Projects,
Salary changes of all employees. • Validating payroll with
Project/Account Managers. • Preparation of Not in Payroll
list. D. Benefits: • Enrolling employees in Medical
benefits • Updating their benefits and personal
information. • Informing employees regarding Plans details,
deductions and contact details of the medical service
providers. • Coordinating with the medical service
providers. • Giving inputs to Payroll on medical
deductions. • Conducting audit E. Leaves: • Preparation
of Leave Report • Updating and Maintaining leave records of
all employees in PSHRMS System • Validating time sheets of the
employees. F. Performance Management: • Testing the
Performance Management System. • Conducting training sessions
for employees for using the PMS system. • Collating and
Validating the Appraisal data of eligible
employees • Coordinating with the employees and managers for
on time completion of the appraisal process. • Generation and
Analysis of Appraisal status reports • Issuing Salary
Revision letters to the employees • Co-ordinating with finance
and payroll on Salary changes. G. Letters: • Issuing
employment verification letters • Preparing Offer letters
• Issuing Invitation letters and Cover letters for Business
Visa H. Employee Engagement: • Contacting the employees on
a regular basis • Promoting Employee Assistance
Programs • Resolving employee’s queries on Payroll,
Benefits, Leaves, Performance Management, and Employment
letters. • Coordinating with finance, payroll, medical service
providers and other groups on resolving employee issues. I. MIS
& HRIS: • Preparation of monthly MIS and HRIS
report • Validation of MIS with the Project/Account
Managers • PSHRMS updations. J. Resources
Management: • Preparing weekly report on Resources on
Bench. • Working closely with Account/Project Managers for
reducing bench list • Mapping employees to the correct
Projects in the PSHRMS system. K. Employee Bonding (Present &
Ex): • Contacting the employees • Promote Employee
Assistance Program • Sending Birthday greetings, Wedding
Greetings, 5 and 10 years anniversary celebration • Employee
Engagement • Educating the Employee about Various Programs,
Policies • Feedback Mechanism L. Exit
Formalities: • Conducting exit interview • Giving inputs to
finance for full and final settlement. • Co-ordinate with the
Technology Team to terminate email id of the resigned
employee. • Issuing reliving and experience letters
and APAC region for all HR activities like - A. On-boarding
New Hires: • Generating Employee ID (PeopleSoft HRMS
8.0) • Creating Personal File and updating personal details of
the employee in PS HRMS. • Completing joining formalities of
new Hires • Conducting HR induction of new
Hires • Informing Payroll of all new hires • Informing
Technology team for Email ID creation B. Background
Verification: • Conducting background verification of
employees by Co-coordinating with the Verification
agency • Using the E-Verification tool to confirm
authorization to work in US for employees who join the state of
TX and AZ • Maintaining the verification reports C.
Payroll: • Giving inputs to Payroll team on terminations,
transfers, Leave. • Informing Payroll about all Projects,
Salary changes of all employees. • Validating payroll with
Project/Account Managers. • Preparation of Not in Payroll
list. D. Benefits: • Enrolling employees in Medical
benefits • Updating their benefits and personal
information. • Informing employees regarding Plans details,
deductions and contact details of the medical service
providers. • Coordinating with the medical service
providers. • Giving inputs to Payroll on medical
deductions. • Conducting audit E. Leaves: • Preparation
of Leave Report • Updating and Maintaining leave records of
all employees in PSHRMS System • Validating time sheets of the
employees. F. Performance Management: • Testing the
Performance Management System. • Conducting training sessions
for employees for using the PMS system. • Collating and
Validating the Appraisal data of eligible
employees • Coordinating with the employees and managers for
on time completion of the appraisal process. • Generation and
Analysis of Appraisal status reports • Issuing Salary
Revision letters to the employees • Co-ordinating with finance
and payroll on Salary changes. G. Letters: • Issuing
employment verification letters • Preparing Offer letters
• Issuing Invitation letters and Cover letters for Business
Visa H. Employee Engagement: • Contacting the employees on
a regular basis • Promoting Employee Assistance
Programs • Resolving employee’s queries on Payroll,
Benefits, Leaves, Performance Management, and Employment
letters. • Coordinating with finance, payroll, medical service
providers and other groups on resolving employee issues. I. MIS
& HRIS: • Preparation of monthly MIS and HRIS
report • Validation of MIS with the Project/Account
Managers • PSHRMS updations. J. Resources
Management: • Preparing weekly report on Resources on
Bench. • Working closely with Account/Project Managers for
reducing bench list • Mapping employees to the correct
Projects in the PSHRMS system. K. Employee Bonding (Present &
Ex): • Contacting the employees • Promote Employee
Assistance Program • Sending Birthday greetings, Wedding
Greetings, 5 and 10 years anniversary celebration • Employee
Engagement • Educating the Employee about Various Programs,
Policies • Feedback Mechanism L. Exit
Formalities: • Conducting exit interview • Giving inputs to
finance for full and final settlement. • Co-ordinate with the
Technology Team to terminate email id of the resigned
employee. • Issuing reliving and experience letters
HR Exec. at 4 Solutions , Mumbai, INDIA
March 2007 – July 2007
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
Leading team of 3.
Preparing Database of candidates as
per given requirement. Monitoring Line –
Ups. Conducting and managing IN-HOUSE
Interviews. Enlarging Client Base. Handling Key
Accounts in terms of accounting too. Acted as P.R.O for the
Client and Company.
per given requirement. Monitoring Line –
Ups. Conducting and managing IN-HOUSE
Interviews. Enlarging Client Base. Handling Key
Accounts in terms of accounting too. Acted as P.R.O for the
Client and Company.
Associate/ Sr. Associate -(NonTechnical) at CONVERGYS (INDIA) SERVICES PVT LTD , Mumbai, INDIA
June 2006 – February 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Worked for Australian Process MAC (Mobile Activation
Centre). Handling all types queries related to cell i.e.
activation of special services (MMS, GPRS), billing problem etc.
given from Dealers. Selected as a Subject Matter Expert
(SME) for the process. Responsible for arranging Quality
sessions for the team. Acted as a Floor Supervisor for the
team in absence of Team Leader. Handling Escalated calls.
Centre). Handling all types queries related to cell i.e.
activation of special services (MMS, GPRS), billing problem etc.
given from Dealers. Selected as a Subject Matter Expert
(SME) for the process. Responsible for arranging Quality
sessions for the team. Acted as a Floor Supervisor for the
team in absence of Team Leader. Handling Escalated calls.
Associate/ Sr. Associate -(NonTechnical) at WIPRO – SPECTRAMIND , Navi, INDIA
September 2005 – May 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Worked for U.S Process UHG (United Health
Group). Handling all types queries related to Patients
Medical Insurance depending on the Illness, % of ratio to be
decided by the Insurance Company. Arranging Quality sessions
for the team. Perform Floor Supervisor function in absence
of Team Leader. Handling Claim process when promoted in
Claims Team. Verification, validation of the Claim’s form
submitted to the company. Resolving Post Insurance
Issue. Handling Escalation calls.
Group). Handling all types queries related to Patients
Medical Insurance depending on the Illness, % of ratio to be
decided by the Insurance Company. Arranging Quality sessions
for the team. Perform Floor Supervisor function in absence
of Team Leader. Handling Claim process when promoted in
Claims Team. Verification, validation of the Claim’s form
submitted to the company. Resolving Post Insurance
Issue. Handling Escalation calls.
Associate/ Sr. Associate -(NonTechnical) at R-TECH (INDIA) PVT LTD , Navi, INDIA
September 2004 – September 2005
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Worked for U.S Process MRC (Mortgage Resource
Centre). Selling Home Loan Mortgages over
phone. Handling Escalation calls. Authorized to do HOT
Transfers to the Loan Office for specified group of
Customer. Verification of Sales done by a Team of 10
people. Sending MIS to Manager. Circulation of changes
in the Norms for the process handled to the entire team on daily
basis.
Centre). Selling Home Loan Mortgages over
phone. Handling Escalation calls. Authorized to do HOT
Transfers to the Loan Office for specified group of
Customer. Verification of Sales done by a Team of 10
people. Sending MIS to Manager. Circulation of changes
in the Norms for the process handled to the entire team on daily
basis.
Mukesh R Tripathi ’s education
MBA/PGDM [Human Resource],
IBMS [May,2009]
, Navi, INDIA
B.Com [Accounts, Economics...],
Mumbai University [March,2004] , Mumbai, INDIA
Mukesh R Tripathi ’s additional information
Interests:
Cultural Activities
Websites:
Awards and achievements:
Awarded Thrice as the STAR CRE (Best Performer) in R-Tech Systems (I) Pvt Ltd and got Promoted thrice.
Awarded as a best performer in Quality at Wipro.
Awarded as the most punctual Trainee and Best performer in Process Training at Convergys.
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