Team Leader -(Technical)
at
First American India
, Bangalore, INDIA
April 2004 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Ensure 100% of team members meet their quality and productivity
standards. Consistently achieving 99% quality since taking over
as a lead. Planned and achieved 6 orders per person for the first
time in the company. Analysis and audit of both Production and
Quality. Growth to the Team Members within the team, by
conducting training, group discussions, promotional tests etc.,
Effectively communicate and manage changes in operating
procedures and processes to ensure staff understanding.