Functional area: ITES / BPO / KPO / Customer Service / Operations
• Collect, consolidate, analyze, and report on metrics specified in the Service Level Agreements (SLAs), as well as all other major metrics and measurements, in an accurate and timely manner with first time quality
• Respond to ad-hoc requests such as to provide an analysis of projects with late milestones
• Participate in corporate initiatives such as new common reporting formats
• Ensure appropriate online storage of metrics data and reports for historical purposes
Business Analyst at Hughes Communication India pvt ltd , Mumbai, INDIA
March 2008 – December 2008
Industry: Telcom/ISP
Functional area: IT Software- Systems / EDP / MIS
Working as Revenue Assurance.
Business Analyst at Bharti Airtel ltd , Mumbai, INDIA
July 2006 – March 2008
Industry: Telcom/ISP
Functional area: IT Software- Systems / EDP / MIS
Work as an Business Analyst. Analysis on the data for Revenue Assurance, STD PCO - Segment, Account Penetration.