HR Mgr
at
FlexiEle Consulting Services Pvt Ltd
, Gurgaon, INDIA
January 2011 – Currently Working
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
•Handling Payroll and Statutory compliances of 15000 outsourced
personnel all over India.
•Computation and disbursement of
salary.
•Issue Letter of Intent/Appointment-complete the
joining & induction formalities.
•Attendance, leave management
and employee record keeping.
•Client
Servicing.
•Calculation of Service Tax, ESI and PF.
•Timely
deposition & calculation of Service Tax (returns, challans) ESI
(returns, challans) PF (returns, challans)
•Liasoning with
Banks, ESI office & PF Dept.
HR Exec. at Parishram Consulting - BCL Group Of Co. , Delhi, INDIA
January 2011 – January 2011
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
• Handling Payroll and Statutory compliances of 900 outsourced
personnel all over India.
• Computation and disbursement of
salary.
• Issue Letter of Intent/Appointment-complete the
joining & induction formalities.
• Attendance, leave
management and employee record keeping.
• Client
Servicing.
• Calculation of Service Tax, ESI and
PF.
• Timely deposition & calculation of Service Tax (returns,
challans) ESI (returns, challans) PF (returns,
challans)
• Liasoning with Banks, ESI office & PF Departme
Pay Roll/ Compensation Mgr at Akash Management Consultancy , Gurgaon, INDIA
February 2010 – June 2010
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Bharti Airtel Ltd , Delhi, INDIA
August 2007 – January 2011
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
In brief, I'm jotting down few of my technical expertise:
Handling Billing related Query, Request and Complains and
Providing waiver to the customer if charged incorrect
Activation of Telephone line and Number change related issues
Ensuring Rectification of Errors in Bills
Handling customers
request and complaints regarding Grouping/De-grouping and number
change on span India basis
Assisting team members in resolving
queries within SLA and coordinating their activities
RCA of
Billing Complaints.
MIS Reports
UAT done for bulk utility for
SI transfer and Bulk activations/deactivations on
packages.
Defined the process for merging of 2 PRI’s in single
A/c ID at the time of fresh acquisition and it was implemented
across north.
Defined the process of patching of analog no with
PRI pilot no and circulated and implemented across north.
UAT
done for CUG between mobile and Fixed line
Team Leader -(NonTechnical) at Aegis Ltd , Gurgaon, INDIA
November 2009 – February 2010
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Handling all escalated complaints on PAN
India.
• Preparing MIS reports.
• Team
handling.
• Preparing team roaster and week
off’s.
• Managing breaks of Team member’s.
• Forecast
activity of team member’s.
• Provide instruction /
consultation to the team member’s.