Narayana Murthy Cut Short Shibulal's Move To Decentralise Decision-Making In Infy


Bangalore: IT major Infosys has recalled its founder N.R. Narayana Murthy in June to turn around the profit for the company that saw consecutive loss in last nine quarters. In a latest twist to the “comeback” saga, Murthy has made the sole decider  on key decisions related to large technology contracts, like pricing and the way deals are structured, according to the three senior executives who choose to be anonymous, reports Economic Times.

"For all practical purposes, Murthy is the chairman, CEO, COO all rolled into one," said one of the executives.

Before Murthy's return, CEO SD Shibulal was in the process of decentralizing decision-making, especially those related to negotiating and signing contracts. The model empowered the business unit heads to close large deals.

But under the new centralized model proposed by Murthy, the company’s over $7-billion (42,000 crore) revenues from corporations in the U.S. and Europe, will now go through longer decision cycles.

"Maybe Murthy wants to put in place people and processes before he lets go of centralized decision-making," said an industry analyst opting animosity.

 "It is like our hands are tied," said a senior client-facing executive. He also added that the sales personnel must now wait for information to be relayed back to the headquarters and wait for a response before they can take any decision on closing deals. "From where I sit, it looks like NRN is trying to turn the clock back," said another U.S.-based senior executive.

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