India's Top 10 CRM Software Systems
#1 Oracle CRM:
Oracle CRM is a customer relationship management application developed by Oracle Corporation. Oracle CRM includes Oracle and Peoplesoft products but leads with Siebel CRM and CRM on Demand.
In India, it’s pretty hard to find the ultimate leader between Oracle and SAP as the battle for the coveted enterprise customer relationship management throne is so intense. Nonetheless, it is clear that both Oracle and SAP hold the top CRM software positions among the biggest companies in India.
Oracle launched its first operations in India in August 1993 with less than ten people. Just one year later it became the first major U.S. software company to create an India Development Center in Bangalore. The center was designed mainly to support the product development strategy for global markets
Oracle CRM is divided into a number of different product lines. Oracle entered the CRM market following its acquisition of Siebel Systems in September 2005 and later acquired UpShot CRM which offered a more robust user interface than the legacy Siebel On Demand product.
Some of the features of the Oracle Siebel include Social CRM, Customer data integration, Quote and order capture, partner relationship management, Business Intelligence (BI) applications, price management, CRM gadgets, self-service and eBilling and integration to Siebel CRM.
Oracle OnDemand offers a rich and exciting user interface with good reporting and analysis qualities. However the software recently has been facing strong challenges from CRM pioneer, Salesforce.com. But when it comes to customers with Oracle back office applications, the Oracle CRM products often makes the best sense.
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