Bangalore: The landscape of IT-Services sector in the country was vibrant this year. Many organizations stood ahead of others with loyalty programs and one of the trendy change was that as many processes went digital, all organizations had value packed in their data. The firms were competent in unlocking the value hidden within one’s data, while others spent on new technologies to create a good impact on their bottom line.

“Changes that stand out in 2013 at regulatory and compliance side in various industries like healthcare industry, financialindustry—client regulations, healthcare regulatory changes, the Obamacare, technology adoption by the consumers and proliferation of mobile devices.
“Adoption of technologies like‘gamification’that is useful in call centres to gamify the performance of agents and in high transactions in volume jobs benefited the organization to a large extent. And also more and more customers are talking about adoption of ‘agile methodology’,” says Samir Dhir, Senior Vice President,Virtusa Corporation. Meanwhile, the technologies like Cloud-based backup, sometimes known as BaaS (backup as a service) or DRaaS (disaster recovery as a service) had its impactonly towards the endof 2013.

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