Call Centers To Have A Tie Up With Healthcares


BANGALORE: In the fast growing technology era BPOs are one of the fastest growing industries.Healthcares are another industry which is being an attraction for employment. But now healthcares are joining hands with BPOs, which will handle the patient details and enquiry in order to maintain the process up to date.

Many metros as well as developed cities like Gurgaon, Bangalore, Nagpur, Nasik and Pune are now attracting business process outsourcing firms focused on healthcare. These firms offer variety of services which includes dealing with insurance claims. Companies such as Infosys, Cognizant, WNS, and Antworks who already run BPOs are targeting the market.

Most of the BPO giants have already a tie up with hospitals or insurance companies whereas others are finding out their possibilities in the market. The tie up will help the health care to provide better care to their patients since their responsibilities will be less. The insurance claim and the service details as well as how to claim the insurance such complicated details will be followed up by the BPOs.

Rana Mehta the leader of the healthcare practice at PricewaterhouseCoopers (PwC) India said that

"This space is witnessing a lot of traction. With corporate chains growing in the Indian healthcare segment, many players are looking for consolidating their backend services by outsourcing them”.

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