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Freshdesk raises $31 Million in Series D Funding
SI Team
Friday, July 4, 2014
Freshdesk, the customer support as a service company with 23,000 customers, raised $31 million in Series D funding in a round led by Tiger Global Management, with Accel Partners and Google Capitalalso contributing. The round brings Freshdesk's total funding to $44 million till now. Los Angeles, CA, based Freshdesk provides a cloudbased customer support platform to companies. The 2010 founded Girish Mathrubootham, CEO is charged with the mission of enabling companies of all sizes to provide great customer service.

Customer-support issues come in through a variety of channels, including phone, web, email and chat, as well social channels, among others. Freshdesk helps in managing and prioritizing these problems and distributing them to representatives. One of the ways the company tries to engage customer-support representatives are by gamifying their applications. They give rewards for resolving the most tickets or for the representatives who has the highest
first-call resolution in a month. Moreover, Freshdesk has built-in integration with a number of programs such as Salesforce.com, Basecamp, Constant Contact and many others, so that one can integrate Freshdesk directly into the workflow of these other programs. Freshdesk customers include Hugo Boss, The Atlantic and
UNICEF.

"One of the reasons VCs are taking notice, is that we have grown dramatically over the last two quarters, landing over 10,000 new customers during that time," says Girish. Freshdesk is planning an initial public offering in 2017.

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