April - 2009 - issue > Engineer's Diaries
Diligently at Face-to-Face Customer Service
Saheer Karimbayil
Wednesday, April 1, 2009
Employer: Management Dynamics
Designation: Quality Assurance Analyst
Experience: 5 yrs 6 months
ST: What is your job there?
KVK: As a part of Global Content Quality Analysis team, I do import and export controls quality check for global trade management and supply chain management. I also do restricted party screening quality check, as well as trade collaborator quality check.
ST: What do you like about your job?
KVK: Learning a lot about Supply Chain Management and Global Trade Management techniques, flexible timings, informal work setting, friendly ambience, and the absence of pressure at work.
ST: What do you find challenging about your job?
KVK: As I am a part of the final stage team for client deliverables, ensuring the quality of the product delivered to the client is quite a challenge; as the client directly gets back to the QA team on any issue.
ST: What have you found that makes your job easier?
KVK: Strategic planning of my workload in performing quality check for IMEX Controls, RPS, and TC.
ST: What are your hobbies?
KVK: Like most Indians I play cricket and love watching that game.
