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June - 2015 - issue > Company of the Month
AITC Delivering IT Services Using Customer-Centric Approach
SI Team
Tuesday, June 2, 2015
Delivering IT Services Using Customer-Centric Approach

The traumatizing attack of 9/11 had a disruptive effect on the U.S. economy, damaging many industries. Though the catastrophic crash left an indelible impact on many organizations, a few of them successfully managed to rise again like the phoenix. American Information Technology Corporation (AITC) was one of the companies to have survived against such odds and withstood the test of time. The Texas-based enterprise is a provider of IT services and solutions for companies operating in a multitude of industries. "Since its inception, our company has shown immense resilience to changes and tectonic shifts that occurred in the realm of technology market," beams Ramki Chebrolu, CEO of AITC as he reminisce the industrial transformations ever since the dotcom bubble and events of major market downswings. Being well grounded in technology, Chebrolu notes, "The IT industry in general, comprises of organizations that need tireless backing from service providers to support their growth trajectories. AITC using its global resource base, aids companies to transform into big multimillion dollar corporations by augmenting the efforts of their information system development professionals on time- and business-critical systems."


Incorporated in 1995 as a software project implementation company, that mainly served clients in the telecommunication industry, AITC evolved into a leading name offering application development, data warehousing, and business intelligence solutions. The firm's high-quality, process-based software products and solutions are commonly sought by many Fortune 500 companies. "Core area of our service offerings are mostly centered around custom application development and enhancements, maintenance, testing and support services for applications, and customization, implementation, and migration of packaged software," Chebrolu adds.


AITC's IT and software services are customer-centric that are designed to minimize the total cost of ownership for IT initiatives and operations. Furthermore, the company also specializes in empowering customers with end-to-end ROI-based business solutions, value-based technology, and strategic consulting using a global delivery model. With the service olio, the customers are ensured detailed and real-time visibility to their processes and projects' statuses through online collaboration. "When we implement, there are no surprises, you always know our progress. We ensure proactive issue, change and quality management that result in projects being delivered on time and under budget," says Chebrolu.


As an accomplished entrepreneur with the vision and breadth of experience, Chebrolu makes sure that AITC customers receive the attention to detail and customer support that they require, guaranteeing their success. The company also helps customers develop real partnerships at the end of the projects through knowledge transfer, providing complete source code, detailed documentation, and an option for maintenance and support services. Unlike its counterparts, AITC protects customers with additional security of having an insurance policy underwritten by the best in the industry. "We believe in enabling the customers to have competitive advantage and add value to their business. The combined expertise of our workforce and the solution's usability and service assurance are our true differentiators," extols Chebrolu. AITC has a commendable team of experts having deep acumen and experience around IT services industry. "Our employees are real assets whose attitude and dedication play a predominant role in the delivery services to customers, boosting their overall experience." AITC is one of the corporations that believes in quality over quantity and works toward keeping employees motivated and skilled through regular training programs. These unique factors of the company add credence to its prestigious clientele and noteworthy stature in the IT landscape. AITC's customer base includes well-known companies in the U.S. and global makers such as American Express, Accenture, Oracle, Honda, Juniper Networks, IBM, and C A technologies.


In one instance, a major American Airlines approached AITC to implement a B2B portal for online order processing. The company created the web page for the client by gathering and analyzing their requirements as well as engaged in developing, designing, and testing processes. The entire procedure required AITC to create the sitemaps, wireframes, mockups, prototypes, taskflows, and detailed design documentation. The web portal was developed with HTML, CSS, and Enterprise Portal 6.0. SAP DTR implemented as version control system by the customer.


Highlighting another case study, one of the leading providers of integrated services for face-to-face marketing events also experienced incremental enhancements in their business after choosing AITC as their IT service provider. AITC developed new modules and supported Total Show System (TSS) to help the customer organize major events and support them in several projects like Customer Billing Management (CBM), and TSS Archive.


"The longevity of our business stands as a testament to the benefits that our services have delivered to our customers," says Chebrolu. "The success stories of AITC are indicative of the fact that we are a service-oriented company." For the future, AITC will carry forward its zeal to respond to clients business needs by making available the tailor-made solutions. "Our goal is to be known as the company that epitomizes the most successful of companies in the IT industry," concludes Chebrolu.


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