Contents
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8
Cloud & DevOps: An Evolving Relationship for a Better Future
Kalyan Kumar, Executive VP & CTO-IT Services, HCL Technologies
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16
Connecting People the Hyperlocal Way: Why India Needs the Hyper local Marketplace Model to Work
Neeraj Jain, Co-Founder & CEO, Zopper
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20
Cutting Through the Hype: A Holistic Approach to Robotic Process Automation
Madhukar Tata, Strategic Business Practice Head-Business Transformation Services, Infosys BPO
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26
In-store Real-time Personalization: Relevant, Contextual & Rewarding Customer Engagement
Amit Rohatgi, Director-Product Management, Manthan
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29
What is Your Net Digital Score?
Anees Merchant, Senior VP - Digital Analytics, Blueocean Market Intelligence
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32
Formula of a Successful Brand
Mohit Ramani, Founder & CEO, Digital Agents
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35
Internet of Things or King of Disruptions?
Asoke K. Laha, Founder & CEO, Interra Information Technologies
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38
Analytics & CX - Market Trends in 2017
Anil Chawla, MD-Customer Engagement Solutions, Verint Systems