COVER FEATURE
Tipping Point for Offshore BPO?
Basic technology has launched offshore BPO as a business solution. Now, the providers have to take that technology to the next level in order to enrich the offering beyond the basic services.
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A Method to EX(ce)L!
Six Sigma practices is the secret behind EXL Services-the pure play BPO company being ranked among the top ten by Nasscom
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OPI: Being Singularly Focused
OPI’s ability to handle finance and accounting programs of varying complexities up to end-to-end engagements makes it a new frontier in global outsourcing
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IN FOCUS
U.S. investors prefer China: study
India has lost out to China by a wide margin in terms of its demand as an attractive market for American investors, says a study
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The Road Ahead
During IISc Global Conference 2007, Kalam expresses his thoughts on the challenges of 21st century.
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INDIA DEVELOPMENT CENTER
Putting Customers on Track
Avaya’s India center is one out of three global delivery centers which have been earmarked to provide strategic support to both customers and other centers of the company.
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INNOVATION@WORK
Focus on Architectural Innovation
No doubt, it helps to have a flash of brilliance, but successful innovation can also be triggered by being aware of the different types of innovations and their impact on industry participants
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