Futuresoft Solutions: Proactive Support Ensuring a Win-Win-Win for All Stakeholders Date:   Monday , September 28, 2015 The ferocious competition in today\'s highly interconnected global village has propelled impeccable customer support as the key factor that decides the fate of a brand. However, due to the steadily expanding customer environment in the vast Indian subcontinent, it is impossible for OEMs like Citrix to comfort customers with individual attention; be it delivering last-mile support, edifying customers about their innovationsor conducting commercial transaction. Swooping in with a unique proactive go-to-market strategy, FSPL (Futuresoft Solutions Pvt. Ltd.), acts as the perfect Citrix Channel Partner by ensuring a win-win situation for all the stakeholders. FSPL focuses on showcasing the solution to client in its environment before the sale is made and then takes responsibility for successful implementation & post implementation support; thereby bestowing client with peace of mind and Citrix with high end-user satisfaction without investment. The Delhi headquartered company ensures cent-percent renewal and at least 30 percent year-on-year business increment. Futuresoft extends the same level of capability and services one can attain by directly signing up enterprise contract with Citrix, only for a cost that is much lower than Citrix. And it gets better. This overachieving channel partner has proactive & reactive touch points, wherein Citrix would only escalate on the point of engagement. Unfolding Citrix\'s Utmost Potential Working with Citrix since 1997, FSPL excels in all three solution streams of Citrix namely Virtualization, Networking & Mobility. It also embodies Citrix\'s technology leadership and their ability to keep pace with the changing needs of businesses. The company unfurls the utmost potential of Citrix\'s paramount self-integrated solution (which works in VDI, BYOD and manages an organization\'s entire mobility framework), to transform the roadblock of securing official data in personal device into a stepping stone. The company with the combined resource strength of 1400 has over 20 Citrix certified executives who dedicatedly serve and support customer on-premise. Completely invested in customers, these people go the extra mile in terms of keeping track of customer\'s business roadmaps & challenges, mapping it to various technologies available within Citrix arena and providing solutions aligned with it, as opposed to other channel partners who merely work on identifying notified opportunities. Even after implementation FSPL takes complete ownership and supports customers in a hybrid model remote & last-mile onsite support. Moreover, since it is the FSPL\'s pre-sale team that helps customer to prepare the business deal, Citrix\'s pre-sale investment becomes almost zero. Strategic but Aggressive Plans Citrix has been the leader in defining the road map for virtualization/application performance and has a strong channel oriented GTM in its DNA, which ensures not only our client\'s investments are protected but our investments too are well respected/complemented, explains Vipul. Established in 1988 by Sunil Gujral, FSPL metamorphosed into a private company in 1996 under the helm of Vipul. Whilst RoI being an old age issue, customer mindset has been the biggest bottleneck for FSPL. With time, however, customer has begun to appreciate the intangible business benefits solution from Citrix, which helps them manage the business dynamics. The company predominantly hires fresher to build required attributes and have them connect to FSPL\'s DNA, which dwells in contributing to customers’ success and delivering right solution in the first attempt. Solution Vertical Heads perform yearly planning and map it with individual team members, thus tracking every individual\'s growth and iron out gaps. This nullifies employee dissatisfaction. The company with the combined resource strength of 1400 people invests in constant skill up-gradation and provides them challenging environment/business problems to learn from, while comforting them with attractive remuneration and recognition & rewards that appreciate good work. Albeit FSPL has adequate certified resources on board, it aims to achieve the highest level of certification standard set by Citrix within this quarter. The company anticipates growing Citrix business by 200 percent for the current year and has planned few strategic but aggressive GTM with Citrix leadership. “We and our partner Citrix are committed to ensure that the customer is provided with the best solution for the investment and best possible ROI,” concludes Vipul. Panel Key Management Vipul Datta, CEO Over the past 22 years, Vipul has transformed FSPL from being an IT reseller company with single man operations to services/annuity business focused organization with a professional culture. Offices Headquartered in Delhi, Futuresoft has service footprint across all 26 primary cities including Bangalore, Chennai, Kolkata & Mumbai and sales organization is based out of west and north. Services Citrix Virtualization (Xen Desktop –Desktop Virtualization &Xen App - Application Virtualization), Networking (Netscalar Application Delivery Controller & a single box & Cloud Bridge WAN Optimization Solution) Mobility (Enterprise Mobility Xen Mobile {Complete MDM + App Mgmt} & Cloud Storage - Share File) Verticals BFSI, ITes, BPOs, Manufacturing, Retail, Media/hospitality, PSU, Aviation, Healthcare and education Clients Samsung, Perfetti, Max Healthcare, BCCL, Ranbaxy, Publisys Group, HCL-Tech,, Tech Mahindra, American Express, BCCL Group, Sun Pharma, Cadence, Wal-Mart, Bata, NDTV, IRCTC, Wipro BPO and Pepsi among others Achievements ISODA - Business Excellence Award, Best Partner awards from Oracle, Symantec, Adobe, Dataquest & Websense and four AMEX Chairman Quality Awards to name a few ISO 9001, 20000 & ITIL certifications Serving to over 5,00,000 users through 500 plus clients across 450 locations worldwide Managing over 11000 servers, 370000 desktops & 10,000 network devices Managing about 2,00,000 incidents per month