ValuConnex Telecom Services: Augment Your NetworkQuality & Customer Experience Date:   Thursday , February 26, 2015 \"The person you are trying to speak to is unreachable. Please try later\". Such frequently heard voices are indeed unpleasant for the caller, and occupy a significant part of failed call experiences, often not representing actual situation, but just poor connectivity or a wrong message played. In order to ensure a richer customer experience, the operator should not only outsource, but also systematically audit and benchmark, ensuring accurate delivery of services. Until 2011, there existed huge gaps – many processes went unmonitored, affecting customer experiences adversely, as also choking network performance & sub optimizing utilization. Then launched ValuConnex Telecom Services Pvt. Ltd. -a high end technology consulting & services firm,providing patent-enabled innovation through their Customer Experience Assurance Methodology. Powered by proprietary tools&thousands of exhaustive test cases, ValuConnex is famous for its unique process that brings valuable insights into many hitherto invisible aspects of the end to end lifecycle of customers – helping telcos identify and resolve issues, and even protect revenues and lower both capital and operating costs. Through clever use of domain experience, their audit and benchmarking services are engineered to study all customer touch-points (billing, commercial, products, network and service delivery) that form a customer\'s experience, amplifying the importance of regular, bi-annual audits as a wise business hygiene decision. With an executive panel of industry experts spearheaded by the CEO, Alok Chordia – an old hand in the telecom industry who holds 23 years of experience, the 40 people strong entity ferrets out issues by stepping into shoes of users, ensuring pro active resolution of issues even before they hit a telco\'s call centre or stores. \"We are amongst very few companies that have a patent of innovation in telecom. Hence we won an award in 2012 from \'Power of Ideas\'– an initiative of Department of Science & Technology in collaboration with IIM Ahmedabad & Economic Times,\" quotes Alok Chordia. Moreover, they have recently (Jan\'15) been selected by the Royal Society of Engineers, London to help expand commercialization of their concept. Crossing the Chasm - Overcoming Startup Challenges When ValuConnex launched, they witnessed a sluggish uptake of their mission of providing value in terms of improving client\'s user experience & revenues, reducing churn and optimizing costs. But, with strong deliveries of proofs of concept and demonstration of handsome returns on audits done by them, the company soon emerged out with flying colours and now possesses big names in their happy customers\' revenue generating portfolio,helping the company to annex 80 percent of overall market in India, and a 100 percent share of the top three telcos in India. Besides India, the company also has been walking the talk with prospective clients in Indonesia, U.S., Europe,South Asia and Africa through channel partners. Continuous Innovation With finest and unique products & services that add more feathers to the hat of the company, ValuConnex is currently in the phase of architecting the second line of products that focuses on real time evaluation of network & customer\'s experience. They are developing a mobile app which would help them directly retrieve the information from the user\'s phone in the near to medium future.