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The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

December - 2012 - issue > CIO Insights

Operational Excellence

Sudesh Agarwal
CIO-Landmark Group
Thursday, November 29, 2012
Sudesh Agarwal
Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest retail organizations in the Middle East and India. With over 40,000 employees, its current turnover is $4.7 billion.

At Landmark Group, operational excellence is at the heart of everything we do. Our quality value proposition is based on our service delivery value chain; Transition, Stabilize and Improve. We leverage our proven assets, tools and methodologies across the entire chain; from transition and stabilization - to ensure seamless and smooth Retail operations, applying best practices to reduce inefficiencies and enhance productivity on a continuous basis.

Landmark Group retail operations are distinctive on six dimensions:

1. Operational infrastructure

Our business runs 18x7 operations across all our stores located in India. Our state of the art Data Centers adhere to the highest security, health and safety standards.


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