The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.
December - 2012 issue > CIO Insights
Operational Excellence
By Sudesh Agarwal
CIO-Landmark Group
At Landmark Group, operational excellence is at the heart of everything we do. Our quality value proposition is based on our service delivery value chain; Transition, Stabilize and Improve. We leverage our proven assets, tools and methodologies across the entire chain; from transition and stabilization - to ensure seamless and smooth Retail operations, applying best practices to reduce inefficiencies and enhance productivity on a continuous basis.
Landmark Group retail operations are distinctive on six dimensions:
1. Operational infrastructure
Our business runs 18x7 operations across all our stores located in India. Our state of the art Data Centers adhere to the highest security, health and safety standards.
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