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June - 2015 - Special issue > 20 Most Promising HRO Companies

Open Mind Services: Resolving HR Issues with a Human Connect

Brinda Das
Friday, June 5, 2015
Brinda Das
Productivity and good performance of an employee depends majorly on the job satisfaction level. It has been noted that a happy employee is 60 percent more efficient than an unhappy employee. Hence, early identification and apposite concentration of various transactional issues related to the people is quintessential for a company's growth.

Realizing the area of clear opportunities in the transactional domain and with the aim to assist companies examine, undergo and complete these business transactions, Open Mind Services Limited was incepted in 2007 with an aim to stroke those human facets which were not being catered to by the BPOs. Based in Gurgaon, the company believesthat the knowledge and skill sets of the HR personnel should be utilized in improving the work ambience rather than involving them in the humdrum task of handling transaction issues.

Compassion: The Basis of all Morality

Open Mind understands that the need of compassion was more amongst the employees of an organization during hours of crisis. The venture helps in clarifying the queries of all the employees of a set-up, including the blue collared employees,which enables them to build a positive connection with the organization. "Being heard is the greatest satisfaction which an employee can get. This is what we wanted to achieve," asserts Naveen Gulati, Director & CEO, Open Mind Services.

Specialized in the domains of HR Help Desk, Patient Relationship Management, Help lines, Open Mind keeps in constant touch with all the members of an establishment through various means of technology and help in expounding their qualms. The company has a valuable 'HR Shared Services' module which advances the delivery services with optimal resources in a cost-effective manner.Open Mind's HR Bridge is a complete gamut of customized services,which gratifies the entire lifecycle of the employee. This platform offers a package that includesgiving access cards to new employees, laptops and also helping in resolving various relocation issues.


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