• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
Company Profile:
Microland is a leading specialist IT infrastructure services provider, offering a comprehensive range of services to clients across the globe. A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of... more
Desired Candidate Profile:
Graduate fresher’s like BE, B Tech, BE 2010 pass out less than 60%.
Call me before coming to the interview for more details!!!
WALK I-IN INTERVIEW FROM 15-DEC-2010 T0 25-DEC-2010.
Please carry this call letter to enter the premises between 10am and 6pm for the interview.
Education:UG - B.Tech/B.E. - Any Specialization PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(Technical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Experience:0 - 2 Years
Keywords: Flawless communication / Troubleshooting Knowledge in Hardware

