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Associate Technical Support Engineer
Company: R2K Software India Pvt Ltd.
Date posted: 22nd Dec 2010
Job description:
The responsibilities of the position are:

- Monitor R2K customer’s problem tracking system for new service requests and provide second level troubleshooting support and problem resolution.

- Support the Development Team in migration and deployment

- Manage escalation of issues to R2K engineering staff or 3rd party product vendors as required

- Deploy change requests/vendor product upgrades to customer’s test and production environments

- Perform general maintenance of customer’s test and production environments

- Perform proactive applications monitoring and investigate automated problem alert notifications.

- Candidates should be willing to work in flexible shift timings.

Company Profile:
Headquartered in the heart of New York City's financial district, R2K is a top-tier IT consulting services firm serving Fortune 1000 companies in a wide range of industries, including finance, banking, insurance, healthcare, manufacturing, and sports & entertainment. Focused on Enterprise Content Management and Business Process Management solutions, R2K offers its customers a full range of services including new enterprise implementations, application support, and system integration. As a premier partner of the leading ECM product companies IBM FileNet, EMC Documentum, and Microsoft (Sharepoint) and data capture products Kofax, Captiva, and Captaris Rightfax, R2K provides enterprise content management solutions end to end.

R2K's India development center is based in Bangalore. R2K India is a key component of R2K's global strategy, with responsibilities for delivering solutions to the North American, European, and Asia Pacific customers.

Desired Candidate Profile:

Job Responsibilities:

- Monitor R2K customer’s problem tracking system for new service requests and provide second level troubleshooting support and problem resolution.

- Support the Development Team in migration and deployment

- Manage escalation of issues to R2K engineering staff or 3rd party product vendors as required

- Deploy change requests/vendor product upgrades to customer’s test and production environments

- Perform general maintenance of customer’s test and production environments

- Perform proactive applications monitoring and investigate automated problem alert notifications.

- Candidates should be willing to work in flexible shift timings.

Required skills:

- A first class bachelors degree OR

- Diploma in computer applications from any recognized institute

- Good analytical and problem solving skills

- Aptitude and attitude towards customer problems and their solutions

- Must be a fast learner

- Excellent communication skills

- Should be good in MS Office and Excel

- - Knowledge of Networking MS SQL Server is not mandatory but will be highly desirable

Candidates who have appreared for test/interview in the last six months need not apply. 2008 and 2009 batch passouts can also apply.

Education:UG - B.Tech/B.E. - Any Specialization,Diploma - Any Specialization PG - Post Graduation Not Required

Industry Type:IT-Software/ Software Services

Role:Fresher

Functional Area:IT-Support, Telecom, Hardware

Experience:0 - 1 Years

Keywords: techniocal support customer
Location: Bengaluru/Bangalore, Chennai, Delhi, Delhi/NCR, Hy
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