BPO industry Its a win win or Lose lose?
Attempting to acquire good growth rates, companies often poach on each other for the right talent, thus
fuelling employee turnover.
Clearly, the cause of the problem BPO companies are facing is rooted in
the nature of the industry itself.
Attrition is not easy to resolve in an industry where the
workforce is young, has high growth expectations and is willing to change jobs easily in search of
professional fulfillment.
Add to that the pressures of cost-cutting and global clients who expect 24x7
service, and you have a panic situation.
Does BPO Industry needs a common code of conduct to ensure
smooth sailing AND is it really achievable?